fc8win Privacy Policy – How We Handle Your Personal Data

1. What Information We Collect

When you register and use fc8win, we collect certain personal information that is necessary to operate your account and deliver a safe, personalised experience. The types of data we collect include:

• Registration details: your full name, date of birth, email address, and mobile number.
• Identity verification documents: government-issued ID or other documents required to confirm your eligibility as a player in the Philippines.
• Payment information: transaction records, deposit and withdrawal history, and the payment methods you use — we do not store full card numbers.
• Device and usage data: IP address, browser type, device model, operating system, and pages visited on our platform.
• Communications: records of messages you send to our support team, including enquiries and complaints.

We only collect information that is genuinely needed to provide our services, verify your identity, process payments, and comply with applicable Philippine regulations. We do not collect sensitive personal data beyond what is required for these purposes.

2. How We Use Your Information

The personal data we hold is used strictly for the following purposes:

We will never use your personal data for purposes beyond those listed above without first obtaining your explicit consent, except where required by law.

3. Who We Share Your Data With

fc8win does not sell your personal information to any third party. We may share your data only in the following limited circumstances:

• Payment processors: trusted payment service providers who handle transaction processing on our behalf, bound by strict data protection agreements.
• Identity verification partners: third-party services used to verify your identity and age as required under Philippine gaming regulations.
• Regulatory and law enforcement bodies: where we are legally required to disclose information to Philippine government agencies, regulators, or law enforcement authorities.
• Technology service providers: companies that help us operate our platform infrastructure, such as cloud hosting and security services, all of whom are contractually obligated to protect your data.

Any third party that receives your data is required to handle it in accordance with applicable data protection laws and is prohibited from using it for their own marketing or commercial purposes. We take reasonable steps to ensure that all our partners maintain appropriate security standards.

4. How We Keep Your Data Secure

We use industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. These measures include encrypted data transmission using SSL/TLS protocols, secure storage systems with access controls, regular security audits, and staff training on data handling best practices. Your account is protected by password authentication, and we strongly recommend that you use a strong, unique password and never share your login credentials with anyone. In the event of a data breach that is likely to affect your rights or freedoms, we will notify you and the relevant Philippine authorities in accordance with our legal obligations. While no system can guarantee absolute security, we are committed to continuously improving our safeguards to protect every player on our platform.

5. How Long We Keep Your Data

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering regulations applicable in the Philippines. Usage and device data may be retained for a shorter period, generally up to two years, for the purposes of security monitoring and service improvement. Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you. If you request account closure, we will begin the deletion process for data that is no longer required to be retained by law.

6. Your Rights Over Your Personal Data

As a registered player in the Philippines, you have the following rights regarding the personal data we hold about you:

• Right to access: you may request a copy of the personal information we hold about you at any time.
• Right to correction: if any of your personal data is inaccurate or incomplete, you have the right to ask us to correct it.
• Right to erasure: in certain circumstances, you may request that we delete your personal data, subject to our legal retention obligations.
• Right to object: you may object to the processing of your data for direct marketing purposes at any time.
• Right to data portability: where technically feasible, you may request that we provide your data in a structured, commonly used format.

To exercise any of these rights, please contact our support team by email at [email protected]. We will respond to all verified requests within a reasonable timeframe and in accordance with applicable Philippine data protection law. We may need to verify your identity before processing your request to ensure the security of your account.

7. Cookies and Tracking Technologies

fc8win uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and understand how you navigate the site. We use strictly necessary cookies to make the platform function correctly, as well as analytical cookies to help us understand usage patterns and improve our services. You can control cookie settings through your browser preferences; however, disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites. By continuing to use fc8win after being informed of our cookie practices, you consent to our use of cookies as described in this policy.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine law. When we make significant changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. We encourage you to review this page periodically so that you remain informed about how we protect your personal data. Your continued use of fc8win after any changes have been published constitutes your acceptance of the updated policy. If you have any questions about this Privacy Policy or how your data is handled, please do not hesitate to contact our support team at [email protected] or visit our FAQ page for further guidance.